Effective Date: Feb 28, 2025

Citrus Cleaning Crew (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, and interact with us. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you use our website, including but not limited to the following:

  • Personal Information: Name, phone number, email address, billing address, and any other details you provide when booking services or interacting with us.
  • Payment Information: Payment method and related details collected through our secure third-party payment processor.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, and activity on our site (e.g., pages visited, time spent).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our cleaning services
  • To process and confirm bookings
  • To communicate with you, including sending service reminders, updates, and promotional messages
  • To respond to inquiries or feedback
  • To process payments and fulfill financial transactions
  • To comply with legal obligations and resolve disputes

3. SMS Communication Consent

By providing your phone number, you consent to receiving communications from Citrus Cleaning Crew via SMS (text message) regarding your service, promotions, and other updates. Message and data rates may apply, depending on your mobile carrier.

You can opt-out of SMS communication at any time by replying “STOP” to any text message or by contacting us directly at (703) 831-1803 or citruscleaningcrw@gmail.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4. Contact Us Form Disclaimer

If you provide your phone number through our Contact Us form, you are consenting to be contacted by SMS text message. Below is the disclaimer included clearly under the Contact Us form:

“By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message and data rates may apply. Reply STOP to opt out of further messaging.”

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • With service providers who assist us in running our business (e.g., payment processors, email service providers, etc.)
  • To comply with legal obligations or protect our rights (e.g., in response to a subpoena, legal process, or government request)
  • If we merge with or are acquired by another company

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measure is 100% secure, and we cannot guarantee the security of your data.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze site traffic, and for marketing purposes. You can control the use of cookies through your browser settings. For more information, please refer to our [Cookie Policy].

8. Your Rights and Choices

You have the right to:

  • Access and review the personal information we hold about you
  • Request corrections to any inaccurate or incomplete information
  • Request the deletion of your personal data, subject to certain exceptions
  • Withdraw your consent for SMS communications at any time by replying “STOP” to any text message or by contacting us directly

To exercise any of these rights, please contact us at [Phone Number] or [Email Address].

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will update the effective date and provide notice on our website. We encourage you to review this policy periodically for any updates.

11. Governing Law

This Privacy Policy is governed by the laws of [State/Country], without regard to its conflict of law principles.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, our practices, or your personal information, please contact us at:

Citrus Cleaning Crew
Phone: (703) 831-1803
Email: citruscleaningcrw@gmail.com
Website: https://housecleaningrockvillemd.com/