Terms and Conditions
Effective Date: Feb 28, 2025
Welcome to the Citrus Cleaning Crew website (the “Site”). Please read these Terms and Conditions (“Terms”) carefully before using our website, services, or making any bookings. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site.
1. Acceptance of Terms
By accessing or using the Site, you acknowledge and agree to these Terms and our Privacy Policy. These Terms may be updated from time to time without notice, and it is your responsibility to review them periodically. Continued use of the Site constitutes your acceptance of any changes.
2. Services Provided
Citrus Cleaning Crew offers professional cleaning services for residential and commercial properties. Detailed descriptions of our services, pricing, and booking options are available on the Site.
3. SMS Communication Consent
By using the Site and providing your contact information, including your phone number, you consent to receiving communications from Citrus Cleaning Crew, including via SMS (text messages) regarding your booking, service updates, promotions, and other notifications. You understand that standard messaging and data rates may apply, depending on your mobile carrier.
You may opt-out of SMS communication at any time by following the instructions in the SMS message you received or by contacting our customer support team at (703) 831-1803 or citruscleaningcrw@gmail.com.
4. Account Registration
To book services or access certain features of the Site, you may be required to create an account. You agree to provide accurate and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
5. Booking and Payments
To book our services, you must provide accurate information regarding your property, cleaning requirements, and payment details. You agree to pay all charges, including applicable taxes, for the services booked. Payments may be processed through our secure third-party payment gateway.
6. Cancellations and Refunds
Cancellations must be made at least 24 hours prior to the scheduled service. Cancellations made after this period may result in a cancellation fee. For any issues with our service, please contact us promptly so that we can address the matter and provide a resolution.
7. User Conduct
You agree to use the Site for lawful purposes only and not to engage in any behavior that could disrupt or harm the functionality of the Site, interfere with other users, or violate applicable laws. You agree not to submit or upload any offensive, illegal, or inappropriate content on the Site.
8. Limitation of Liability
To the maximum extent permitted by law, Citrus Cleaning Crew, its officers, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site, including but not limited to, any damages resulting from the provision of services or communication via SMS.
9. Indemnification
You agree to indemnify, defend, and hold harmless Citrus Cleaning Crew, its affiliates, employees, agents, and contractors from and against any and all claims, damages, liabilities, losses, or expenses (including legal fees) arising from your use of the Site or violation of these Terms.
10. Privacy Policy
Your use of the Site is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your data as outlined in the Privacy Policy.
11. Termination
We reserve the right to suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms or for any other reason at our discretion.
12. Governing Law
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law principles.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Citrus Cleaning Crew
Phone: (703) 831-1803
Email: citruscleaningcrw@gmail.com
Website: https://housecleaningrockvillemd.com/